Shipping policy

Zen Knee Proudly Provides Free Worldwide Shipping on All Orders!

ALL orders shipped throughout the United States are tracked with an average transit time of 3-10 Business Days, shipped via USPS, UPS, or FEDEX. While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your county is experiencing due to COVID-19 complications.

If you have any additional questions regarding your package or our excellent service, please visit our contact page or email us at support@zenknee.com

Order processing times are separate from the shipping times you see at checkout or below.

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders received after 5:00PM Est will be processed the next business day.

DOMESTIC SHIPPING RATES AND ESTIMATES (United States)

Shipping option	Estimated delivery time	Price
USPS	5 - 10 Business Days	Free
Free Express Shipping via UPS, DHL, FEDEX	3 - 7 Business Days	Free

INTERNATIONAL SHIPPING

We offer international shipping to the following countries: Rest of the World

Shipping option	Estimated delivery time	Price
Free Express Shipping	7-14 Business Days	Free

Please note that we are not responsible for any lost or stolen packages upon delivery. This is why we provide constant shipping updates to ensure you receive your product safely.

Signatures are NOT required for receiving orders, please be mindful of our shipping updates in order to safely receive your order(s)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country (this commonly does not apply to the US, CA, or UK). Zen Knee is not responsible for these charges if they are applied and are your responsibility as the customer.

Please note that our shipping carriers (UPS, FEDEX, USPS, DHL, etc.) may not be able to ship your order to a P.O. box. If you select a P.O. box address, we may have to reship your order to another shipping address. Refunds will not be provided if an alternative address cannot be provided.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at support@zenknee.com with your name and order number, and we will look into it for you.

Track Your Order Here.

Tracking numbers are sent out to the email that was provided during the order as soon as the order is processed and shipped.

Pre-Orders

If you are purchasing a product that is currently on "pre-order" (as labeled on the product page), then you must take into consideration the estimated "in-stock" date (also denoted on the product page). This date does not include additional processing times which may be up to 1-3 business days following the "in-stock" date. ANY order placed that features a product which is currently on "pre-order" will be subject to the delays denoted on the "pre-order" product page of the item featuring this status. Orders featuring pre-orders may be cancelled within 24 hours of placing the order. Cancellation requests post 24 hours may be subject to partial refunds or rejection of request.

Invalid/Undeliverable Shipping Addresses

We are not responsible for orders placed with incorrect addresses (you may change your shipping address usually with a maximum of 48 hours upon ordering). If an order's shipping address is invalid and our worldwide shipping couriers are not able to deliver the goods, the customer has the option of paying a fee (equal to the estimated shipping cost) or having their order disposed (a refund is not eligible for disposed orders as we are unable to return international deliveries due to invalid shipping addresses).

REFUNDS, RETURNS, AND EXCHANGES

Link to our full return/refund policy here

Returns

In the unlikely event that you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement.

30-Day Money Back Guarantee!

Not meant to be? You have 30 days from the date received, to submit a Money Back Guarantee application. Please visit our Returns page for more information.

Contact us

If you can’t find the answer to your question via our FAQ, please send us an email at support@zenknee.com or shoot us a question, we love to hear from you!